Terms and conditions.

1. General information.

These regulations define the rules for making purchases in the online store operated by the Seller at https://saudiaroma.ie/.

The Seller is SaudiAroma, Oak road business park, Unit 25/27 Nangar road, Dublin, D12X400, also referred to interchangeably as the “Service Provider”.

The Service Provider can be contacted:

1. at the following telephone numbers: 0872824654. connection cost according to your network operator’s tariff.
2. using the e-mail address: info@saudiaroma.ie.
3. via the contact form available at: https://saudiaroma.ie/contact/

2. Definitions.

1. Regulations – these regulations. In the scope of services provided electronically, the Regulations are the regulations referred to in art. 8 of the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2002, No. 144, item 1204, as amended).
2. Customer – a natural person, legal person or organizational unit without legal personality but with legal capacity, who places an Order in the Online Store under the terms and conditions specified in these regulations.
3. Consumer – a Customer who is a natural person, using the Online Store for purposes not directly related to their business or professional activity.
4. Service Provider – an entity providing sales services through the Online Store under the terms and conditions specified in these Regulations.
5. Subject of the transaction – Goods listed and described on the website of the Online Store.
6. Goods – a movable item presented in the Online Store, to which the Sales Agreement applies.
7. Additional service – a service provided by the Service Provider to the Customer outside the Online Store in connection with the nature of the Goods sold.
8. Sales Agreement – ​​a sales agreement for Goods within the meaning of the Civil Code Act, concluded between the Service Provider and the Customer, using the online service of the Store.
9. Online Store (Store) – an online service available at https://saudiaroma.ie/, through which the Customer can place an Order.
10. Order – a declaration of will by the Customer clearly specifying the type and quantity of Goods, aimed directly at concluding a Sales Agreement.
11. IT System – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network.

3. General Rules.

1. These Regulations define the rules for using the online store available at https://saudiaroma.ie/.
2. The condition for placing an Order in the Online Store by the Customer is to read these Regulations and accept their provisions during the execution of the Order.
3. The online store https://saudiaroma.ie/. conducts retail sales via the Internet.
4. All Goods offered in the store https://saudiaroma.ie/. are brand new, originally packaged, free from physical and legal defects, and have been legally introduced to the Polish market.
5. As part of the technical requirements necessary for cooperation with the IT system used by the Service Provider to make purchases, the Customer should have an active e-mail account and a device connected to the Internet that meets the following minimum technical requirements:
   1. a. an Internet browser with HTML, CSS and JavaScript support with “cookies” support enabled.
   2. b. minimum screen resolution of 1200 pixels.
6. The Customer is obliged not to provide content prohibited by law, e.g. content promoting violence, defamatory or violating personal rights and other rights of third parties.

4. Placing orders.

1. All prices given on the website https://saudiaroma.ie/ are gross prices given in Polish zloty. The prices given do not include shipping costs.
2. Orders are accepted via the website/by phone/by email.
3. Orders placed via the website can be placed 24 hours a day, 7 days a week, all year round.
4. The order is effective if the Customer correctly completes the order form and provides correct contact details, including the exact address to which the Goods are to be sent and the telephone number and correct email address.
5. In the event thatthe given data is not complete, the Seller will contact the Customer. If contact with the Customer is not possible, the Seller has the right to cancel the Order.
6. During the order placement process, the Customer may express the will to receive a fiscal receipt or VAT invoice, which may be attached to the shipment or sent electronically to the indicated e-mail address in the form of an electronic image of settlement documents, in particular such as: VAT invoices with attachments, corrective VAT invoices with attachments and forms. This consent also authorizes the Seller to issue and send VAT invoices in electronic form, in accordance with the regulation of the Minister of Finance of December 20, 2012 on sending invoices in electronic form, the principles of their storage and the procedure for making them available to the tax authority or fiscal control authority.
7. During the placement of the Order, the Customer may consent to the placement of personal data in the database of the Seller’s Online Store for the purpose of their processing in connection with the execution of the Order. In the event of granting consent, the Customer has the right to view their data, correct it and request its removal.
8. The Customer may use the option of saving their data by the system in order to facilitate the process of placing another Order. For this purpose, the Customer should provide a password necessary to access their account. The Customer’s login is the e-mail address provided by them. The password is a sequence of characters set by the Customer. The Customer’s password is not known to the Seller and the Customer is obliged to keep it secret and protect it from unauthorized access by third parties.
9. After the Customer places a successful order, they will receive an automatic response from the store confirming receipt of the order.
10. The start time of order processing coincides with the moment the payment is credited to the bank account provided in the order confirmation in the case of payment by bank transfer or the moment the order is made in the case of card or online payment or the selection of the “cash on delivery” option.

5. Shipping costs and deadline.

1. The goods are sent to the address indicated in the order form or provided by phone or email. The store will immediately inform the customer about an incorrectly completed order form, which prevents or may delay the shipment.
2. The goods are delivered by specialized courier companies or by Poczta Polska. In some cases, it is possible to collect the goods in person at the seller’s office.
3. The parcel will be delivered as soon as possible, usually no longer than 4 business days from the moment of receiving the payment. This is an approximate delivery time and applies to orders with the “cash on delivery” shipping option. When choosing the payment option “bank transfer” or “payment by card or online transfer”, the time of posting the funds to the store’s bank account (usually 1-2 business days) should be added to the time specified on the website.
4. The customer is charged the delivery (shipping) costs specified in the transport price list available on the ordering page.

6. Payments.

1. For each sold product we issue a receipt or a personalized proof of purchase (invoice).
2. Payment for the ordered product can be made on delivery (upon receipt of the product), via an electronic payment system or by transfer to the store’s bank account.

7. Withdrawal from the contract.

1. A consumer who has concluded a distance contract has the right to withdraw from the contract without giving a reason by submitting an appropriate written declaration within 14 days (legal basis: art. 7 sec. 1 of the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product, Journal of Laws No. 22, item 271, as amended). This deadline is a non-extendible deadline and is counted from the date of delivery of the item, and if the contract concerns the provision of a service – from the date of its conclusion. To meet this deadline, it is sufficient to send the declaration before its expiry to the address of the Service Provider.
2. In the event of withdrawal from a distance contract, the contract is considered not to have been concluded. What the parties have provided is subject to return in an unchanged state, unless the change was necessary within the limits of ordinary management.
3. The return should be made immediately, no later than within 14 days. The purchased goods should be returned to the Service Provider’s address.
4. According to the Act, the following are not eligible for return: the provision of services commenced, with the Customer’s consent, before the expiry of the period referred to in Art. 7, paragraph 1, concerning audio and visual recordings and recorded on computer program media after the Customer has removed their original packaging, contracts for services for which the price or remuneration depends exclusively on the movementhu prices on the financial market, services with properties specified by the Customer in the order placed by him or her or closely related to his or her person, services that due to their nature cannot be returned or whose subject is subject to rapid deterioration, press delivery, gaming and mutual betting services.

8. Complaints procedure.

1. The products are covered by a manufacturer’s, importer’s or seller’s warranty, valid in Poland. The warranty period for each product is shown in its description on the store’s website. Detailed conditions for the implementation of the warranty are specified in the warranty form issued by the guarantor. Most products have warranties implemented directly by authorized service points of the manufacturers. The exact addresses of service points can be found on the warranty cards attached to the products and on the manufacturers’ websites. The Customer may also conduct the complaint procedure under the Guarantee through the Seller.
2. Complaints should be submitted to the Service Provider’s address.
3. When submitting a complaint, the Service Provider must provide the Service Provider with the product subject to complaint along with proof of purchase and a completed complaint form.
4. The Service Provider will consider the complaint within 14 days from the date of filing the complaint. If the complaint is considered in favor of the Customer, the Service Provider will repair or replace the complained product with a new, full-value product or refund the value of the purchased product.
5. If the product is not in accordance with the contract, the Customer may request that it be brought into compliance with the contract by free repair or replacement with a new product, unless repair or replacement is impossible or requires excessive costs. When assessing the excessive costs, the value of the product in accordance with the contract and the type and degree of the identified non-conformity are taken into account. (Act of 27 July 2002 on specific terms of consumer sales and on amending the Civil Code).
6. The Customer loses the rights specified in point 5 of this paragraph if the Customer does not notify the store of this fact within two months of finding the non-conformity of the goods with the contract. To meet the deadline, it is sufficient to send a notification before it expires.

9. Changes to the regulations.

1. Customers with an account in the Store will be informed of the change in the Regulations via e-mail correspondence.
2. If the Store Regulations have changed in the time that has elapsed since the last login, the Customer accepts or does not accept the provisions of the Regulations after the changes. In the event of non-acceptance of the Terms and Conditions, especially after the introduction of their changes, purchases in the Online Store are not possible.
3. A Customer who does not accept the changes introduced in the Terms and Conditions has the right to delete the account at any time.
4. Orders placed by Customers before the changes to the Terms and Conditions come into force will be fulfilled according to the previous provisions of the Terms and Conditions.

10. Final provisions.

1. In matters not regulated by these Regulations, the provisions of the Act of 2 March 2000 on the protection of certain consumer rights and on liability for damage caused by a dangerous product (Journal of Laws 2000 No. 22 item 271, as amended), the Act of 27 July 2002 on specific conditions of consumer sales and on amending the Civil Code (Journal of Laws 2002 No. 141 item 1176, as amended), the Act of 23 April 1964 – the Civil Code (Journal of Laws 1964 No. 16 item 93, as amended) shall apply.
2. Disputes arising from the application of these Regulations and in connection with the performance of contracts concluded between the Store and Customers shall be considered by the competent court in accordance with the provisions on property and local jurisdiction in accordance with the Act of 17.11.1964 Code of Civil Procedure (Journal of Laws No. 43, item 296, as amended).